Our Design Expertise at Your Service
By understanding the requirements of your factory processes and learning about the features of your factory building, the data storage required and data distribution system used, the electrical power system and any special production line requirements, we develop workable solutions together with you. We will work with your technicians and mechanical engineers to develop a detailed specification for the system.
We provide you with a complete weighing and dosing solution, ranging from initial design concepts, to development of custom software and system integration right through to supplying, installing and commissioning the equipment.
Technical support
For maintenance of your operational weighing system and
controller you can rely on us. Our Professional Services Team knows the
instruments, calibrates and adjusts them by using mass pieces - deducible from
national and international standards - and where necessary the team will solve
any problems at the same time. For continuous operation and your piece of
mind, you have the following options:
-
Once-off
maintenance: Once a year system recalibration and where necessary
implementation of preventative measures
- Maintenance
contract: This includes recalibration, any necessary implementation of
preventative measures as well as a fast brakedown support.
The PENKO Professional Services Team is approved to perform
calibrations and has a cooperation agreement with the Dutch market surveillance
organization of Verispect, representing the Netherlands in WELMEC (European
Cooporation in Legal Metrology).
Maintenance Agreements
For our customers and partners in the Benelux region Penko
offers a wide range of service activities in addition to proving Consulting,
Engineering support and hardware. A number of PENKO customers have opted in a
maintenance or calibration contract, to cover their (annually) recurring
service needs.
Due to increased complexity of installations, we have refined
these contracts, giving them a new “lease of life”. Depending on your specific
needs, Services are offered on three levels:
Call-off contract: this contract
contains rates and conditions without any obligation to purchase. Any service
required, will be dealt with as and when needed based on an hourly rate plus
possible materials.
Standard contract: an option whereby a
number of fixed activities geared to your installations are defined and carried
out periodically on a fixed price basis. This way we schedule preventative
maintenance around your needs well in advance and so avoid expensive down
time. In our experience this kind of preventative maintenance and any
undesirable corrective maintenance is usually prevented.
Extensive Contract: in addition to any
defined activities a periodic analysis of the installations performance is
made. You will receive a full report after each visit. This report includes
recommendations on how installation performance can improve. This is your most
optimal way of leveraging off the expertise of PENKO gathered over decades of
serving your industry.
If you would like to know more about Service Contracts options
and possibilities, please contact Penko Sales on +(0)318 525 630 or info@penko.com
Our Sales Team
As part of our role in providing weighing and dosing equipment we ensure the whole system is installed, tested, programmed, commissioned and operates to your specification. Our team of specialist engineers and technicians is trained in system integration and commissioning.